It’s not just our innovations in eDiscovery that are the envy of the industry. Our careers are highly regarded, too.

Current Jobs Openings

• Technical Support Analyst (San Francisco)

We are all about delivering the industry’s best customer experience and doing that takes the right group of people. Our team combines its knowledge of the legal environment and a deep understanding of eDiscovery technology with a passionate perspective of what is required to meet the needs of our clients.

If you are seeking a professional, growth-oriented workplace that fosters goodwill, at the top of your game, eager to meet the challenge of thriving in a competitive market, and interested in joining a highly dynamic and dedicated team, Daegis® is where you want to be.

For general inquiries, send your resume to humanresources@daegis.com.  If you would like to apply for a position below, please submit your resume to the address listed in the job description.

Daegis is an equal-opportunity employer.

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Technical Support Analyst (San Francisco)

Please send resumes to TSDResume@daegis.com

The Technical Support Department team is responsible for logging and investigating customer issues, responding to queries within agreed SLAs, diagnosing, and resolving issues relating to the operations of all Daegis products. This position requires a technology professional capable of quickly analyzing issues, communicating and documenting proper solutions. This is a highly technical, client-facing role that requires superior customer service skills. This is an ideal position for a recent college graduate or an industry professional that is an expert in office technologies and firmly understands programming logic and relational databases.

PLEASE NOTE: We are looking for someone to cover the 2PM to 10PM PST shift.
Duties & Responsibilities:

• Respond to client inquiries (via web, phone, and email) about technical issues in a timely manner.
• Diagnose and resolve technical issues by using available information resources.
• Troubleshoot and resolve technical problems and escalate to support resources when necessary.
• Analyze problems/issues/inquiries, own issues and follow through to resolution.
• Recreate client reported bugs in the production environment and analyze errors and log files before escalating to QA/development.
• Advise users on appropriate action.
• Monitor operational disk usage and other operational indicators of database servers; follow automated and manual maintenance procedures.
• Participates and supports monthly servers and databases maintenance.
• Prepare monthly activity reports to inform management of potential problems and identify issue trends.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems or closely related field.
• Knowledge of SQL language and SQL server technologies is a significant plus.
• Knowledge of HTML, CSS and scripting language such as Perl and JavaScript.
• Good knowledge of MS Word, Excel, PowerPoint with 2003/2007/2010 releases.
• Experience in litigation support and/or document management systems is a plus.
• Strong client focus: troubleshooting and follow-up skills; commitment to continuous improvement.
• Solid communication skills in written and spoken English.
• Confident and able to operate independently within defined guidelines.
• Must be able to work weekends and willing to be available for overtime as necessary.

If you are interested in applying for this position AND have the above noted experience then please follow the instructions below, it is very important that you please read and follow these instructions thoroughly.

1. Refer to job code# 2012TSA when submitting your package.
2. Include your salary expectations.
3. Should your resume be considered for an interview, please include a phone number and a preferred time of day for an initial phone interview.

Information Security Management System

Daegis is committed to preserving the confidentiality, integrity and availability of all the physical and electronic information assets throughout the organization. Consistent with the Daegis ISMS policy and the ISO 27001 standard, every employee is responsible for complying with Daegis’ information security policies and reporting all security concerns, weaknesses and breaches.